RK66 Privacy Policy – User Personal Data Protection

RK66 is an online entertainment platform operating in Malaysia, offering a wide range of game categories including slots, live casino, sports betting, fish shooting, and bingo. We understand that user trust is our most valuable asset, and protecting your privacy is a core part of our commitment.

This Privacy Policy applies to all users who access or use the rk66 platform via the rk66.bid website, mobile app or any related interface. This document outlines the types of information we collect, the purposes of collection, how we protect that information and your rights regarding your personal data.

This policy should be read together with Terms and Conditions rk66, which forms part of the overall agreement between you and our platform. Should there be any conflict between those documents regarding privacy matters, this Privacy Policy shall take precedence.

We only collect information that is strictly necessary to operate the platform safely and efficiently. The following are the main categories of data we collect:

We do not collect sensitive data such as medical information, religious beliefs or users' political views. All data collected is the minimum necessary to provide you with a safe and quality service.

Every piece of data we collect has a clear and legitimate purpose. We use your personal information for the following purposes:

• Account management and maintenance: Creating, verifying and maintaining your account on the rk66 platform, including processing password changes and profile updates.
• Financial transaction processing: Handling all deposits, withdrawals and fund transfers securely and accurately in accordance with your requests.
• Identity verification (KYC): Conducting compliance checks required by law to ensure the rk66 platform is free from fraud and money laundering.
• Platform security: Detecting and preventing suspicious activity, hacking attempts, fraud or system abuse that could affect other users.
• Service communications: Sending important notifications regarding your account, policy updates, security alerts and relevant promotional information (if you have consented).
• Service improvement: Analyzing usage patterns in aggregate and anonymously to improve user experience, platform performance and game offerings.
• Responsible gaming: Monitoring gameplay patterns to identify users who may need support related to responsible gaming.
• Legal compliance: Fulfilling reporting and compliance obligations set by the relevant authorities.

The security of your personal data is our highest priority. RK66 implements multiple layers of technical and organisational protection to keep your information safe at all times:

• Encryption in transit: All communications between your browser and rk66's servers are secured using TLS 1.3 protocol with AES-256 encryption. This means every piece of data you send or receive cannot be intercepted by third parties.
• Encryption of data at rest: Personal data stored on our servers is also encrypted using industry standards to protect your information even at rest.
• Layered access controls: Only authorised personnel with a legitimate need may access users' personal data. All access is logged and audited on a regular basis.
• Secure server infrastructure: Our servers are protected by multi-layered firewalls, intrusion detection systems (IDS) and continuous 24/7 monitoring.
• Data backup and recovery: Your data is automatically backed up at set intervals to ensure service continuity and data resilience.

Data retention period: We retain your personal data for as long as your account is active or as required to provide our services. Once an account is closed, personal data will be retained for the period prescribed by Malaysian law (typically 7 years for financial records) before being securely deleted.

RK66 does not sell or rent your personal data to any third party for marketing purposes. However, there are limited situations where we may need to share your information with specific parties:

• Payment service providers: To process your financial transactions via FPX, DuitNow, Touch 'n Go, and other payment channels, the necessary information is shared with approved payment providers. All such providers comply with PCI-DSS security standards.
• Game providers: Game development companies integrated with the rk66 platform may receive session data required to run the games. This data is strictly limited to what is genuinely necessary.
• Legal authorities: We will disclose required information to law enforcement agencies, courts or regulatory bodies when mandated by Malaysian law.
• Fraud prevention: In serious security incidents, certain information may be shared with fraud detection service providers or other platforms to protect the integrity of a safe gaming ecosystem.
• Business transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred to the new entity, provided they continue to uphold equivalent privacy protections.

In all of the above cases, we ensure that the third parties involved are contractually obligated to protect your data and use it solely for the stated purposes.

The rk66 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. The following are the types of cookies we use:

• Session Cookies (Required): These cookies are required for the platform to function properly. They store your login information for the current session and are automatically deleted when you close your browser. These cookies cannot be disabled.
• Preference Cookies: Storing your personal settings such as preferred language, display theme and game settings so you do not need to reconfigure them each time.
• Analytics Cookies: Helping us understand how users interact with the platform for improvement purposes. This data is processed in aggregate and does not identify individuals.
• Security Cookies: Used to detect suspicious activity, prevent fraud and protect your account from unauthorised access.

You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the rk66 platform and your gaming experience.

In accordance with the Malaysia Personal Data Protection Act 2010 (PDPA) and international best practices, you have the following rights regarding the personal data we hold:

To exercise any of the rights above, contact the rk66 support team via 24/7 Live Chat. Your request will be processed within 14 business days. In some cases, we may need to verify your identity before processing the request.

The rk66 platform is strictly for individuals aged 18 and above. We do not intentionally collect, process, or store personal data from anyone under the age of 18.

If we find that personal data of a minor has been collected without our knowledge, we will immediately take the following steps:

• Closing the account in question without any refund of associated winnings.
• Deleting all personal data relating to that individual from our systems.
• Reporting the incident to the relevant authorities where required.

The rk66 platform may contain links to or integrations with third-party services such as payment providers and game developers. When you click those links or interact with these third-party services, their privacy policies apply — not rk66's.

We encourage you to read and understand the privacy policy of any third-party platform or service you use in connection with your rk66 account. RK66 is not responsible for the privacy practices or content of third-party websites that are not under our control.